CLAIMS RESOLUTION

THE GOAL

To establish a professional approach to claims resolution that keeps the lawyers out of the process. The goal is to reach mutual consensus and allow all parties to grow through the process.

EVALUATION

Like our troubled project approach, we first and foremost collect data and supporting documentation. We run the math before passing judgement. In that process, we establish the delivery intent, what happened with people on the project, and evaluate all other factors that could impact the project.

REPORTING

Our team provides a professional breakdown of the project and packages the information in a Change Order format. The goal is to allow all parties to quickly resolve project issues without having to learn a new way to evaluate the data.

RESOLUTION RESEARCH

With all parties looking at the data and discovering reality, we aim to take the data and develop a resolution that works for everyone. This may involve correcting through project contingencies or pitching other methods of resolution.

FACILITATION

With the data driving the plan, our team can work with yours to help foster the conversation at all levels of the Project Team. This may include presenting for you, coaching you pre-meeting, hosting a mutual location, or assisting in the court proceedings as an Expert Witness.

RESOLUTION

Our team can walk you through the proper documentation for resolving the issue. This step of the process is important for assuring no further surprises may arise.

PROGRAM SUCCESS

At the conclusion of the Resolution, our team will work with yours to assure that the issues that have caused the claim to begin with are properly documented and a plausible solution for the entire team is adopted as culture within the organization.

DIG A LITTLE DEEPER